UPDATE: Service will resume August 16, 2020
Our Commitment to You During COVID-19
Working Hard to Keep You Safe
Updated: July 20, 2020
At Concord Coach Lines, the safety of our passengers and employees is our #1 priority.
We are committed to upholding our high standards of providing excellently maintained coaches and facilities, trustworthy service, and a comfortable travel experience. While our service has been suspended, we’ve been busy modifying our fleet of motorcoaches, updating our terminals, expanding our cleaning procedures, and adapting our travel and ticketing policies, for your safety and peace-of-mind. We’ll continue to update this page with new information and more details, so be sure to check back to find out what we’ve been up to.
We know plans change, and we’re here to help.
Visit our Customer Service page for ways to contact us, and to learn about how we’ve adapted our ticket and refund policies to make things more flexible for you. We understand this is a difficult time, and travel plans change. If you have any questions, please send us an email and let us know how we can assist you.
Gift Certificates Now Available for Purchase Online
Although ticket sales are currently on-hold, gift certificates are available for when we are back on the road again. Purchase your gift certificate online now, and redeem later when you are ready to travel. LEARN MORE / BUY NOW
As a result of the coronavirus pandemic, Concord Coach Lines has suspended all operations until further notice (effective March 28, 2020).
We are working to resume service as soon as we are able to do so safely. Our primary concern is for the health and well-being of our employees, our passengers, and our communities and we are working daily to make sure that the proper precautions will be in place when we resume operations.
At this time, no timetable has been set to resume service (updated 5/27/20).
Please sign up for travel alert emails here and/or monitor our website for updates. All new service information will be posted on our website at ConcordCoachLines.com, as soon as it becomes available.
We look forward to serving you again soon.
In the meantime, stay safe.
– Concord Coach Lines
Questions about your tickets?
As a reminder, you may use your tickets to travel any day or time through December 31, 2021 (with the exception of New York service). If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel. If you have further questions, please send an email to Info@ConcordCoachLines.com.
Please Note: We take great pride in providing outstanding customer service and make every effort to respond to questions and concerns in a timely manner. Due to limited staff, processing times for inquiries and requests are longer than normal. We appreciate your understanding during this challenging time.
STAY INFORMED – Get the latest at ConcordCoachLines.com.