Home | Contact Us

​ Concord Coach Lines Customer Care


As a result of the coronavirus pandemic, effective March 28, 2020, Concord Coach Lines will suspend all operations until further notice. Please sign up for travel alert emails here and/or monitor our website for updates as we have them.  Click here to view service update details.

Questions about your tickets?
As a reminder,  you may use your tickets to travel any day or time before the expiration date printed on your tickets (with the exception of New York service) If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel. If you have further questions or are seeking a refund – please call the Information Center at 1-800-639-3317 Monday-Friday between the hours of 9:00 am – 3:00 pm. You may also send an email to Info@ConcordCoachLines.com, or submit your information through our Contact Form. 

How may we help you today?

We take great pride in providing outstanding customer service and make every effort to respond to questions and concerns in a timely manner.

Please Note – Due to limited staff, processing times for inquiries and requests are longer than normal. We appreciate your understanding during this challenging time.

  • EMAIL – A customer service representative is available to respond to emails Monday – Friday, 9:00 am – 3:00 pm (excluding holidays)info@concordcoachlines.com
  • PHONE – Information Center Agents are available to assist you Monday – Friday, 9:00 am – 3:00 pm. To speak with an Information Center Agent, please call 1-800-639-3317 / 603-228-3300 or 1-800-639-9090 / 603-228-3300 for New York City Plus Service.

Mailing Address

Concord Coach Lines
7 Langdon Street
Concord, NH 03301

Email: info@concordcoachlines.com

For refunds or ticket changes, email refunds@concordcoachlines.com.

Looking for contact info for a bus stop or terminal?

Visit our location pages…

Have Questions?

Our Information Center is available to answer questions about travel, schedules, and more. Open from 5am-10pm Sun-Fri and until 8pm on Sat.

Call 1-800-639-3317 or 603-228-3300

  • Please list the subject of your question, comment or concern.
  • Please explain the topic of your question, comment or concern. This will help us better address your inquiry.