Have questions about planning a trip with Concord Coach Lines? Here we answer the most frequently-asked questions.

About Concord Coach Lines

Does Concord Coach Lines have any affiliates?

Concord Coach Lines, Dartmouth Coach, and Boston Express Bus are owned and operated by Concord Coach Lines, Inc. based in Concord, NH. At the present time, we do not have any other affiliates, but we do work with with Greyhound and C&J for ticketing purposes.

How long has Concord Coach Lines been in operation?

Concord Coach Lines, Inc. was founded in 1969. In 1980, Concord Coach Lines purchased part of the Trailways franchise (now disbanded) and began to operate under the name Concord Trailways. Service to Maine began in 1992. In 2008, the company dropped the “Trailways” and resumed operating under the name “Concord Coach Lines.”

Where does Concord Coach Lines go?

Concord Coach Lines serves points in New Hampshire and Maine to Boston, South Station and Logan Airport. We also offer daily direct service between Portland, Maine and New York City. If you are traveling beyond our service area, check out Travel Links for companies that provide service to other destinations. Concord Coach Lines does not provide bus service to the Manchester-Boston Regional Airport.

General Bus & Travel

Are there bathrooms on the bus?

Yes. All coaches are equipped with a restroom in the rear of the coach.

Can I bring a bicycle on the bus?

Bicycles may be carried underneath the bus when there is sufficient room after all baggage has been loaded. Bicycles must be carried in a separate compartment or placed in such a way as to not damage the bicycle or any baggage. Bicycles in a box are preferred and will be carried with no question. Please be advised that other carriers will only take a bicycle if it is in a box. We ask that the passenger load and unload his/her bicycle as Concord Coach lines assumes no responsibilities for a bicycle that is not boxed.

Do I have to move my own bags from bus to bus?

Yes, unless personnel is available (9:30am – 4:30pm). If you require assistance, please notify the driver and someone will be able to assist you to your next departure gate. Please be aware that there are baggage limits: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. See a Ticket Agent for an excess baggage ticket. Please note: luggage cannot be left unattended or in the care of a Concord Coach Lines employee at any terminal or agency for safety and security reasons. If you are making connections to Greyhound, they have different baggage handling procedures. Call Greyhound at 1-800-231-2222 for more information.

Does Concord Coach Lines ever cancel service due to weather?

Generally, Concord Coach Lines does not cancel service due to weather unless driving conditions become a threat to the safety of our passengers. Weather cancellations are posted on our website as they become available. Cancellations are also obtained by calling our Information Center at 1-800-639-3317.

Is there WiFi on the bus?

All coaches displaying the WiFi logo at the front of the bus are equipped with WiFi. Due to the nature of the technology, there are certain times when the signal may be lost and Concord Coach Lines is not responsible for interruptions of service that are beyond our control.

What type of movies are shown on the bus?

Concord Coach Lines offers a movie on all of its Maine scheduled service. All movies have a PG-13 rating or below. Although we carefully select movies that will appeal to all age groups, the content of the movie you see may not be agreeable to you and therefore, viewer discretion is advised. Movies are shown at random based on availability. The movie will begin in Portland on all Augusta southbound trips.

Other Services

Does Concord Coach Lines offer freight shipping services?

Our “Full Service Agency” terminals and agencies offer package shipping services. On the schedule, Full Service Agencies are designated with a triangle or say “Full Service Agency.” All packages ship by weight and zip code zone destination.  Any Package Express needs at the Boston stop will be serviced through our South Station Concord Coach Lines ticket window on the 3rd floor. Please have all packages at the terminal 45 minutes prior to departure time. Our ticketing agents will be happy to serve you! There is no package express service to Logan Airport. All shipments to destinations outside of the Concord Coach Lines service area are subject to different shipping policies. If you are looking to ship with us, please call the Information Center at 1-800-639-3317. Reasonable rates.  When time is critical, “hours is better than overnight.”

How does the heavy luggage policy affect me?

Effective June 2004, Concord Coach Lines drivers and terminal personnel are not required to handle luggage weighing in excess of 50 lbs. Each piece weighing more than 50 lbs. will be tagged “HEAVY” alerting drivers and baggage handlers NOT to handle the luggage. Passengers traveling with baggage over 50 lbs. must handle their own luggage. Notices regarding this new policy are posted at each major bus terminal. Scales are available at each bus terminal so you will know before boarding the bus if your baggage is too heavy. If you believe that your luggage is too heavy or if you are unable to carry your heavy luggage, it is suggested that you carry multiple pieces not exceeding the number of baggage allowed per ticket. The baggage allowance is as follows: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. Additional luggage will be loaded as space allows and is subject to freight charges. If you arrive at the terminal and your bag is too heavy and you are unable to carry your own luggage, it is up to the driver and baggage handlers as to whether they will be able to load and unload your luggage in a safe, injury-free manner.

Parking Information

Do all terminals have parking?

Not all terminals have parking. For parking availability, go to our Station and Agency Locations section of the website and choose the terminal or agency where you would like to park your vehicle and check for availability under “Parking.”

How much is parking in Portland, Maine?

Parking in Portland, Maine is $4.00 per 24 hour period for bus and train passengers. Parking at the Portland Transportation Center is only available for Concord Coach Lines and Amtrak Downeaster customers. If you do not have a ticket receipt, the cost is $6.00 per day.  The Portland Transportation Center is open from 2:45am-3:15am, re-opening at 4:30am-10:45pm, 7 days a week. Upon entering the lot, you will receive a ticket that will be validated upon your return. For your convenience there are payment kiosks to validate your parking ticket. This allows you to retrieve your vehicle 24 hours a day. Parking is secure but is still park at your own risk. Please be aware that during the winter months, your vehicle will be plowed around.

Passengers with Disabilities

Assistance in boarding

Lift-Equipment Capacities – When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed the design capacity of the lift.  Concord operates two different models with design capacities of between 660 lbs. (Braun WCL) and 700 lbs. (Ricon WCL). The mobility aid can be no more than 30 inches wide and 48 inches in height.

Passengers with Disabilities – Assistance is available to customers with disabilities when they travel within the Concord Coach Lines system. Concord Coach will ensure that adequate time will be provided to allow individuals with disabilities to complete boarding and disembarking of our vehicles.  Please inform our employees of your needs during your trip by calling 1-800-639-3317 (TTY Relay: 711 or 1-800-735-2964).

Can I request priority seating?

Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are accommodated. The front bus seats in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver or other Concord Coach Lines personnel will ask the seated customer to move. It is up to the seated customer whether they move or not.

How may we assist you?

Our goal is to make your travel on Concord Coach Lines a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

Interline trips

All of Concord Coach Lines’ motor coaches are equipped with lifts and securement areas for mobility devices. Concord Coach Lines does not require advanced notice from passengers who need to use the lift for access into the bus. However, passengers who are planning an interline trip beyond Concord Coach Lines’ fixed-route system are advised of the following:

Small, fixed-route, over-the-road carriers, not inclusive of Concord Coach Lines, may require 48-hour advanced notice in order to provide an accessible bus and, if there is less than 48 hours when booking the trip, there is a possibility that an accessible bus may not be available at the transfer point in order for passengers to complete the subsequent leg of the trip.

The company has identified the following Concord Coach Lines connection points in which a 48-hour notice may be required:

  • Passengers who are transferring from Concord Coach Lines to points north of Bangor, ME, on board Cyr Bus Lines.
  • Passengers who are transferring from Concord Coach Lines to points east of Bangor, ME, on board West Bus Service.

Concord Coach Lines will make every attempt to notify smaller carriers as soon as it is known that lift services are needed for boarding at these transfer points.

Oxygen / respirators

Portable oxygen and respirators may accompany you on Concord Coach Lines. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves. Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Reasonable modification policy

Concord Coach Lines operates its programs and services in compliance with Transportation for Individuals with Disabilities; Reasonable Modification of Policies and Practices (49 CFR Parts 27 and 37) to ensure that people with disabilities have equal access to our services. Any person who believes they have been aggrieved by any unlawful discriminatory practice under this act may file a complaint.

We provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities.

We will make reasonable modifications unless doing so:

  1. Would fundamentally alter the nature of the service; or
  2. Would result in a direct threat to the health or safety of others; or
  3. Without the requested modification, the individual with a disability is able to fully use Concord Coach Line’s services for their intended purpose.

Whenever feasible, Concord Coach Lines requests that individuals make such requests for modifications in advance if it is possible to do so. Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with Concord Coach Line’s management before making a determination to grant or deny the request.

Requests may be made in advance by contacting Heidi Lessard, Director of Passenger Relations by phone at 603-228-3535, or using TTY services; by email at info@concordcoachlines.com; or in writing at 7 Langdon Street, Concord, NH, 03301. You will be asked to provide your name, telephone number (or other contact information), the day and time of travel, the bus stop(s) you will need assistance with and to describe what you will need in order to use the service. We will contact you via telephone or email for additional information.

A decision will be made within two (2) business days of your request. You will be notified of our decision by telephone, email, or in writing within one (1) business day of our decision.

If you feel you have been wrongly denied you may file a complaint.

Any person who believes that she or he has been discriminated against on the basis of their disability may file a complaint. Complaints shall be submitted to Heidi Lessard, Director of Passenger Relations in writing at 7 Langdon Street, Concord, NH 03301, by phone at 603-228-3535, or by email at info@concordcoachlines.com.

If information is needed in another format or language, please contact us at 603-228-3535.

Storing and handling your mobility aid

Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted.

Your rights as a customer

Upon request to Concord Coach Lines personnel, assistance will be provided to you for reasonable requests. Concord Coach Lines is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Concord Coach Lines customer, please call us promptly at 1-800-639-3317. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:

Concord Coach Lines
ADA Compliance Office
7 Langdon Street
Concord, NH 03301

Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Concord Coach Lines personnel or contractors you believe did not provide you appropriate assistance.

To arrange assistance for travel within the Concord Coach Lines system, please call our Information Center at 1-800-639-3317.

Policies & Procedures

Baggage Policy

Baggage limits: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage, there will be a charge of $5 per bag. See Ticket Agent for excess baggage ticket.

Please note: luggage cannot be left unattended or in the care of a Concord Coach Lines employee at any terminal or agency for safety and security reasons. If you are making connections to Greyhound, they have different baggage handling procedures. Call Greyhound at 1-800-231-2222 for more information.

Can I bring my pet on the bus?

Concord Coach Lines does not allow any animals (dogs, cats, birds, etc.) except a service animal accompanying a passenger with disabilities.

Does Concord Coach Lines have a cell phone policy?

Yes. We discourage the use of cellular phones on all Concord Coach Lines buses with the exception of those situations where a quick message is necessary, due to circumstances beyond our control, that delays the arrival time of a passenger or travel connection. We ask that you set your cell phone to vibrate. Concord Coach Lines requests that passengers limit the use of cellular phones as a courtesy to fellow passengers. It is our goal to provide all of our passengers the ability to rest comfortably and enjoy a safe and quiet ride while traveling with us.

Is smoking allowed on the bus?

Smoking is prohibited on all coaches. This includes all tobacco products as well as all tobacco-free products and devices (e.g. e-cigarettes and vaporizers).

Refunds & Ticket Changes

Boston and Logan Airport Service: In most cases, all tickets are refundable. Greyhound “Advance Purchase” tickets are non-refundable. If you purchased a Concord Coach Lines round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states “No Refund.”

Interline tickets (tickets beyond Concord Coach Lines) must be sent to Greyhound Bus Lines for a refund. If you believe that you hold a Greyhound ticket, please contact Greyhound at 1-800-231-2222 for refund information. For Concord Coach Lines tickets to Boston and Logan Airport that do not continue past our service area, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301.

If you have purchased a Boston or Logan Airport ticket online and need a refund, please send an e-mail refunds@concordcoachlines.com with your name and order number. There is a $3.00 administration charge for all online ticket refunds.

The refund process takes approximately 5-10 business days. If you are unsure what type of ticket you have, our Information Center can assist you 1-800-639-3317.

New York City Service: All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before departure time by calling Concord Coach Plus at 1-800-639-9090. All requests are subject to a $10 fee.

Unaccompanied Child Policy

Children 8-11 years old may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flagstops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an “Unaccompanied Child Form,” which releases Concord Coach Lines from any responsibility. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the “Unaccompanied Child Form” before the child is released. The child must pay the adult fare.

Why do I have to show a photo I.D. to ride the bus?

Concord Coach Lines requires a photo I.D. for all passengers traveling with an adult ticket. We do not require identification for children under the age of 12 traveling with a parent or guardian; however, if they are traveling alone, they will need a school I.D., passport, or copy of their birth certificate. Children under the age of 17 with no photo I.D. must be accompanied by an adult with a photo I.D. upon purchasing a ticket.

These are security measures that we take in the event that there is an emergency and this allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus, therefore, we require you to show your I.D. each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling. If you have questions about acceptable forms of I.D. or special circumstances, please contact the Information Center directly at 1-800-639-3317.

Schedules & Fares

Child Fare Options

Child Fare Options  *Does not include Portland, ME to/from New York City policies.

  • Children ages 4 and under must be accompanied by an adult paying passenger. One child 4 and under rides free per adult. Additional children 4 and under are required to pay half of the applicable adult fare. The child carried free of charge may be required to be carried in the accompanying adult’s lap.
  • Children ages 5-11 pay half of the adult fare, unless they are ages 8-11 and travel alone.
  • There is no child discount on a same-day return ticket.
  • Children ages 8-11 who travel alone in accordance with the Unaccompanied Children policy pay the adult fare.

Child Fare Options – Portland, ME < > NYC

  • Children ages 0–15 traveling between Portland, ME and New York City are 50% of the adult fare.

Do you have scheduled service to Bar Harbor, Maine?

Concord Coach Lines does not provide service to Bar Harbor, ME. We have service as far as Bangor, ME. Bar Harbor is approximately one and a half hours from that point by your own transportation means; however, there are a few ways you can get to Bar Harbor with local public transportation:

Bar Harbor Shuttle provides daily service between Bangor, ME and Bar Harbor, ME, by reservation only. Contact them at 207-479-5911 for more details.

If you are travelling on a Monday or Friday take the Downeast Bus from the Concord Coach terminal, which will take you directly to Bar Harbor, ME. Downeast will leave at 2:35. Downeast only has one trip to Bar Harbor on only Monday and Friday. According to their website the cost of a one way trip will be $9.00. Schedule and fare is subject to change.

Or if you are travelling Tuesday-Thursday to Bar Harbor, take West Bus Service to Ellsworth, ME and catch a taxi at Mike’s Country Store.

Do you have scheduled service to the Manchester Airport?

Concord Coach Lines does not provide service to the Manchester-Boston Regional Airport (MHT) in Manchester, NH. Greyhound and Manchester Transit Authority provide service to the Manchester Airport. If you are traveling in New Hampshire, Boston Express Bus provides service to North Londonderry NH, which is approximately 10-15 minutes away by taxi to the airport. Manchester Transit Authority provides weekday transportation to Concord NH.

Why can’t I find schedules to other cities?

Concord Coach Lines provides service between communities in Maine and New Hampshire to Boston South Station and Logan Airport. Our website contains information for our services only. If you are making connections to other cities not serviced by Concord Coach Lines, you need to visit those carriers websites to see their schedules. The Travel Links section of this website displays the most commonly used carriers out of our service area.

Concord Coach Lines Plus service connects Portland ME to New York City. Conveniently located in Midtown Manhattan minutes from Grand Central on 42nd Street between 1st and 2nd Avenues. We suggest booking early as this non stop Plus service is by reservation only and the luxury motorcoach only accommodates 29 passengers. Please contact one of our NYC specialists at 1-800-639-9090 for further information.

Why don’t I see service for Christmas Day?

We offer service on Christmas Day; however, this is a highly modified schedule so if you plan to travel on this day, be aware that service is limited and not all terminals and agencies have regular business hours. The schedule will be posted as soon as it becomes available, usually around mid-November.

Your schedule online doesn’t match the schedule I have.

Chances are you have an out-of-date timetable. Our most recent Maine timetable is dated October 25, 2015 and our most recent New Hampshire schedule is dated October 25, 2015. If you are unsure what timetable you have, call us at 1-800-639-3317 to make sure that the time you wish to travel still exists.

Ticketing Information

Am I entitled to a refund if the bus was late?

Refunds will not be given if a bus is delayed. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.

Are there any group discounts?

Boston and Logan Service: For every 17 people that travel, you will receive one free ticket. These tickets can be purchased on the day of travel. If you are traveling with a large group, please notify the Information Center at 1-800-639-3317 and fill out a “large group notification form” to ensure that we have adequate seating on that day. Please notify us at least two (2) weeks in advance. We will need to know what day(s) you are traveling, how many people, and at what time(s) you wish to travel.

New York City Service:  No group discounts.

Can I get a refund if I did not use my ticket?

Boston and Logan Airport Service: In most cases, all tickets are refundable. Greyhound “Advance Purchase” tickets are non-refundable. If you purchased a Concord Coach Lines round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states “No Refund.”

Interline tickets (tickets beyond Concord Coach Lines) must be sent to Greyhound Bus Lines for a refund. If you believe that you hold a Greyhound ticket, please contact Greyhound at 1-800-231-2222 for refund information. For Concord Coach Lines tickets to Boston and Logan Airport that do not continue past our service area, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301.
If you have purchased a Boston or Logan Airport ticket online and need a refund, please send an e-mail to refunds@concordcoachlines.com with your name and order number. There is a $3.00 administration charge for all online ticket refunds.
The refund process takes approximately 5-10 business days. If you are unsure what type of ticket you have, our Information Center can assist you 1-800-639-3317.

New York City Service: All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before departure time by calling Concord Coach Plus at 1-800-639-9090. All requests are subject to a $10 fee.

Can someone else use my ticket even though my name is printed on it?

The person whose name is on the ticket must be the passenger traveling with us. Tickets are non-transferrable. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling. Interline tickets must be refunded through our Main Office (see above “Can I get a refund if I didn’t use my ticket?”). If you purchased an interline ticket for someone else and your name is on the ticket, a new ticket must be purchased and the other ticket sent into the Main Office for a refund. If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, you may purchase it on-line or contact the Information Center to discuss other purchase options at 1-800-639-3317.

Do I need to make a reservation?

Concord Coach Lines does not accept reservations for Boston and Logan Airport. Please arrive 20-30 minutes before bus departure. Seating is on a first-come, first-board basis. Every effort will be made to accommodate all passengers during peak travel times. Tickets may be purchased in advance but does not guarantee a seat. When purchasing a ticket online we ask you to select a date and time. This aids us in planning for adequate seating, however you are not locked into a set date and time.

Concord Coach Plus service to New York City is by reservation only. Please reserve your seat early for best availability.

Do you sell Amtrak tickets?

Amtrak tickets are purchased directly from Amtrak. For more information about the train call 1-800-USA-RAIL or visit Amtrak’s website www.amtrak.com.

Do you sell Greyhound tickets?

The Concord Coach Lines bus terminal in Concord, NH sells most Greyhound tickets. Greyhound purchases in Maine can be bought at Greyhound terminals in Maine. For locations in Maine, visit the Greyhound website or call 1-800-231-2222.

How long are tickets good for?

Your ticket has an expiration date printed on the bottom of the ticket (says “VALID UNTIL” in bold lettering and a date). If you have a manual ticket, a good rule of thumb is: one-way, 60 days, round-trip, 1 year. Online tickets are valid for one year. As always, some tickets are different. If you are unsure, call the Information Center at 1-800-639-3317.

I lost my ticket. How do I get a refund?

Concord Coach Lines is not responsible for lost, stolen or destroyed tickets. If you lose your ticket, you will need to purchase a new one. If you find your misplaced ticket, you can turn it in for a refund (most tickets are refundable; please see Can I Get a Refund if I Didn’t Use My Ticket?).

Is there a student/military/senior discount for tickets?

A student fare discount of $5.00 is available for college students on regular round-trip tickets only when traveling to and from Bangor, Augusta, and Portland, ME to Boston South Station and Logan Airport. This discount does not apply to same-day round-trips tickets. There are no student discounts available for the Maine Coastal Route. A valid College Student ID must be presented to the Ticket Agent at time of purchase. No other school documents will be accepted. Student round-trip discount is good for 90 days. This discount cannot be combined with any other offers, discounts or promotions. This discount is for college students only; high school students are not eligible to receive the college student discount. Special fares for Plymouth State University students.

There are no senior or military discounts at this time.

Where do I buy my ticket at Logan Airport?

There are no ticket counters or Concord Coach Lines representatives at Logan Airport. Passengers must be at the pick-up locations prior to the departure time on the schedule. For our passengers using our Logan Airport non-stop service to Portland, ME, the driver will take your identification, upon arrival in Portland you will go to the ticket counter pay for your ticket and retrieve your identification. For those passengers using our service that originates at Logan Airport and stops at South Station, the driver will direct Logan Airport passengers to the Concord Coach Lines/Dartmouth Coach Ticket Counter upon arrival at South Station to purchase tickets. We accept cash, Visa, Discover, and MasterCard. See Logan Airport information for designated pick-up locations and other facility information. Pick-up points are at each terminal, lower level, outside baggage claim doors. Look for the orange signs that read “Scheduled Bus”.

Title VI: Civil Rights

Title VI: Civil Rights

Title VI Notice – Concord Coach Lines hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and all related statutes. Title VI and related statutes prohibiting discrimination in Federally assisted programs require that no person in the United States of America shall, on the grounds of race, color, national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal assistance.

Need further assistance? Please contact the

Information Center at 1-800-639-3317.

For NYC Service Questions, please

call 1-800-639-9090.

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