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Refunds

Questions About a Refund?

BOSTON SERVICE
  • As a reminder, tickets purchased online are valid for one year from the date of purchase.
  • If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different date or time noted on the ticket – just present the QR code to the driver when you are ready to travel and they will scan it from your device.
  • If you have further questions, and/or would like to request a refund please send an email to [email protected]
NEW YORK CITY SERVICE

Online ticket refunds must be made 24 hours before departure time or the ticket is non-refundable.  Refund or rebooking requests must be received at least 24 hours before departure time by calling Concord Coach Lines Plus at 1-800-639-9090. All requests are subject to a $10 fee.

Almost all of our tickets are refundable, with a few exceptions:

Concord Coach Lines cannot offer refunds for lost, stolen, or destroyed tickets. If your ticket is lost, you will need to purchase a new one. If, however, you are able to locate your misplaced ticket, we will be happy to provide a refund.

Refunds will not be given if a bus is delayed. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience, or damage resulting from delayed coaches.

Boston and Logan Airport Service Refunds

If you purchased a Concord Coach Lines ticket but did not use it, in most cases, you are eligible for a refund. If you purchased a round-trip ticket and only used it one-way, the refund is less the one-way fare. Tickets purchased at one of our terminals, in Auburn, Augusta, Bangor, or Portland, ME, Boston, MA, or Concord NH, can be refunded, unless the ticket explicitly states “No Refund.”

For Concord Coach Lines tickets to Boston and Logan Airport that were purchased in person, include your name, address, phone number, and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301.

If you have purchased a Boston or Logan Airport ticket online and need a refund, please send an email to [email protected] with your name and order number. There is a $3.00 administrative fee for all online ticket refunds.

The refund process takes approximately 5 to 10 business days. If you are unsure what type of ticket you have, please contact our Information Center for assistance at 1-800-639-3317.

Ticket Transfer

Tickets are non-transferable; the person whose name is on the ticket must be the passenger traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling.

If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, you may make the purchase online and email the ticket to them.


New York City Service Refunds

All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before the scheduled departure time by calling Concord Coach Plus at 1-800-639-9090. These requests are subject to a $10 fee. Refund requests made after the scheduled departure time or within 24 hours of departure will not be granted.

Boston and Logan Airport Service Refunds

If you purchased a Concord Coach Lines ticket but did not use it, in most cases, you are eligible for a refund. If you purchased a round-trip ticket and only used it one-way, the refund is less the one-way fare. Tickets purchased at one of our terminals, in Auburn, Augusta, Bangor, or Portland, ME, Boston, MA or Concord NH, can be refunded, unless the ticket explicitly states “No Refund.”

For Concord Coach Lines tickets to Boston and Logan Airport that were purchased in person, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301.

If you have purchased a Boston or Logan Airport ticket online and need a refund, please send an email to [email protected] with your name and  order number. There is a $3.00 administrative fee for all online ticket refunds.

The refund process takes approximately 5 to 10 business days. If you are unsure what type of ticket you have, please contact our Information Center for assistance at 1-800-639-3317.

Interline Tickets

Interline tickets (tickets that include service beyond the Concord Coach Lines service area) must be sent to the interline carrier whose name appears at the top of the ticket. If you are unsure what type of ticket you have, please contact our Information Center for assistance at 1-800-639-3317.

Ticket Transfer

Tickets are non-transferable; the person whose name is on the ticket must be the passenger traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling.

Interline tickets must be refunded through our Main Office, 7 Langdon St., Concord NH 03301.

If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, you may make the purchase online or contact the Information Center to discuss other purchase options.