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Refunds

SERVICE UPDATES Updated: June 22, 2020

As a result of the coronavirus pandemic, Concord Coach Lines has suspended all operations until further notice (effective March 28, 2020).

We are working to resume service as soon as we are able to do so safely.  Please sign up for travel alert emails here and/or monitor our website for updates as we have them.  Click here to view the latest service updates.


Questions About a Refund?

  • As a reminder,  you may use your tickets to travel any day or time through December 31, 2021 (with the exception of New York service).
  • If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel.
  • If you have further questions, and/or would like to request a refund please send an email to Info@ConcordCoachLines.com

Please be aware that all of our Customer Service agents are working remotely for their safety and are not available by telephone until further notice, which has resulted in unusually high email volume. Please know that we are making every effort to reply to each customer directly. In some cases this is not possible and we apologize. Refunds are being processed in the order in which they are received and may take up to 60 days to complete. You will receive a confirmation email once your refund has been completed.

Thank you in advance for your patience during these unprecedented times, as we work quickly to accommodate your request, all while taking the necessary precautions, to protect our staff, our customers, and our communities.

For service updates, please monitor our website. All new service information will be posted on our website at ConcordCoachLines.com, as soon as it becomes available. Thank you, and take care.


Almost all of our tickets are refundable, with a few exceptions:

Concord Coach Lines cannot offer refunds for lost, stolen or destroyed tickets. If your ticket is lost, you will need to purchase a new one. If, however, you are able to locate your misplaced ticket, we will be happy to provide a refund.

Refunds will not be given if a bus is delayed. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.


New York City Service Refunds

All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before the scheduled departure time by calling Concord Coach Plus at 1-800-639-9090. These requests are subject to a $10 fee. Refund requests made after the scheduled departure time or within 24 hours of departure will not be granted.

Boston and Logan Airport Service Refunds

If you purchased a Concord Coach Lines ticket but did not use it, in most cases, you are eligible for a refund. If you purchased a round-trip ticket and only used it one-way, the refund is less the one-way fare. Tickets purchased at one of our terminals, in Auburn, Augusta, Bangor, or Portland, ME, Boston, MA or Concord NH, can be refunded, unless the ticket explicitly states “No Refund.”

For Concord Coach Lines tickets to Boston and Logan Airport that were purchased in person, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301.

If you have purchased a Boston or Logan Airport ticket online and need a refund, please send an email to refunds@concordcoachlines.com with your name and  order number. There is a $3.00 administrative fee for all online ticket refunds.

The refund process takes approximately 5 to 10 business days. If you are unsure what type of ticket you have, please contact our Information Center for assistance at 1-800-639-3317.

Interline Tickets

Interline tickets (tickets that include service beyond the Concord Coach Lines service area) must be sent to the interline carrier whose name appears at the top of the ticket. If you are unsure what type of ticket you have, please contact our Information Center for assistance at 1-800-639-3317.

Ticket Transfer

Tickets are non-transferable; the person whose name is on the ticket must be the passenger traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling.

Interline tickets must be refunded through our Main Office, 7 Langdon St., Concord NH 03301.

If you wish to buy a ticket for someone else and they cannot be present at the time of purchase, you may make the purchase online or contact the Information Center to discuss other purchase options.