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Can I get a refund if I did not use my ticket?

Boston and Logan Airport Service: In most cases, all tickets are refundable. If you purchased a Concord Coach Lines round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states “No Refund.”

If you purchased a ticket online and need a refund, please send an e-mail to refunds@concordcoachlines.com with your name and order number. There is a $5.00 administration charge for all ticket refunds.

The refund process takes approximately 5-10 business days. If you are unsure what type of ticket you have, our Information Center can assist you 1-800-639-3317.

New York City Service: All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before departure time by calling Concord Coach Plus at 1-800-639-9090. All requests are subject to a $15 fee.