We have always been committed to upholding our high standards of excellently maintained coaches and facilities, trustworthy service, and a comfortable travel experience, but given the worldwide spread of COVID-19, we’ve instituted extra precautions for the health and well-being of our employees and our passengers.
We have modified our fleet of motorcoaches, updated our terminals, expanded our cleaning procedures, and adapted our travel and ticketing policies, for your safety and peace-of-mind.
We Want Your Travel Experience to Feel Safe and Comfortable
Learn about some of the extra safety precautions we’ve instituted in the video below, and get a behind-the-scenes look at what we’re doing to keep our passengers and employees safe.
For more information on what we’re doing to keep you safe, visit Our Clean Commitment page.
We know plans change, and we’re here to help.
Visit our Customer Service page for ways to contact us, and to learn about how we’ve adapted our ticket and refund policies to make things more flexible for you. We understand this is a difficult time, and travel plans change. If you have any questions, please send us an email and let us know how we can assist you.
Gift Certificates Now Available for Purchase Online
Purchase your gift certificate online now, and redeem later when you are ready to travel. LEARN MORE / BUY NOW
Please sign up for travel alert emails here and/or monitor our website for updates. All new service information will be posted on our website at ConcordCoachLines.com, as soon as it becomes available.
– Concord Coach Lines
Questions about your tickets?
As a reminder, you may use your tickets to travel any day or time through December 31, 2021 (with the exception of New York service). If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel. If you have further questions, please send an email to Info@ConcordCoachLines.com.
Please Note: We take great pride in providing outstanding customer service and make every effort to respond to questions and concerns in a timely manner. Due to limited staff, processing times for inquiries and requests are longer than normal. We appreciate your understanding during this challenging time.
STAY INFORMED – Get the latest at ConcordCoachLines.com.