Purchase Options

How do I purchase a ticket?

Purchase Online
You may purchase tickets through our website and print your tickets from the convenience of your home or office.** Bring your ticket and a photo ID to your departure, and you’re good to go!

Purchase Tickets at One of Our Agencies
Tickets may be purchased at many of our stops and terminals. Please visit our Location or Route  pages for details, or contact us for more information. We accept Visa, MasterCard, and Discover.

**If you are unable to print your ticket before boarding the bus, there is a $2 fee to have the ticket printed for you at a ticket counter. Every passenger must have a printed ticket to present to the driver before boarding the bus.

Reservation Policies

Concord Coach Lines does not accept reservations (with the exception of service between Portland and NYC). Please arrive 20–30 minutes before bus departure. Seating is on a first-come, first-board basis. Every effort will be made to accommodate all passengers during peak travel times. Tickets may be purchased in advance, but an advance-purchase ticket does not guarantee a seat. When purchasing a ticket online we ask you to select a date and time — this helps us plan for adequate seating, however you may travel at your convenience.

Concord Coach Plus service to New York City is by reservation only. Please reserve your seat early for best availability.

Child Fare Options

 *Does not include Portland, ME, Concord, NH or Nashua, NH to/from New York City policies.

  • Children ages 4 and under must be accompanied by an adult paying passenger.  One child 4 and under rides free per adult. Additional children 4 and under are required to pay half of the applicable adult fare. The child carried free of charge may be required to be carried in the accompanying adult’s lap.
  • Children ages 5-11 pay half of the adult fare, unless they are ages 8-11 and travel alone.
  • There is no child discount on a same-day return ticket.
  • Children ages 8-11 who travel alone in accordance with the Unaccompanied Children policy pay the adult fare.

Child Fare Options – New York City Service

  • One (1) child up to the age 15 will ride for 1/2 of the adult fare* per full paying adult ticket (one-way and round-trip). Any additional children pay the full published adult rate. *Discounts are not applicable to NYC introductory fares.
  • Children under 16 are not permitted to travel alone.

    Contact Concord Coach Lines for more details and eligibility.

Refunds / Cancellations

Boston and Logan Airport and Northern New England Service: In most cases, Concord Coach Lines tickets are refundable. If you have purchased a Concord Coach Lines round-trip ticket and only used a one-way, we can refund the remaining ticket for the value of the original purchase less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states “No Refund.”

Interline tickets (tickets beyond Concord Coach Lines) must be sent to Greyhound Bus Lines for a refund. If you believe that you hold a Greyhound ticket, please contact Greyhound at 1-800-231-2222 for refund information. For Concord Coach Lines tickets to Boston and Logan Airport that do not continue past our service area, include your name, address, phone number and a reason for refund and mail to: 7 Langdon Street, Concord, NH 03301.

If you have purchased a Boston or Logan Airport ticket online and need a refund, please send an e-mail to refunds@concordcoachlines.com with your name and order number. There is a $3.00 administration charge for all online ticket refunds.

The refund process takes approximately 5-10 business days. If you are unsure what type of ticket you have, our Information Center can assist you 1-800-639-3317.

New York City “Plus” Service: All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before departure time by calling Concord Coach Plus at 1-800-639-9090. All requests are subject to a $10 fee.

Deals & Discounts

Please visit our Deals & Discounts page for details.

Still have questions? Visit our FAQs page to find answers to frequently asked questions, or call our Information Center at 1-800-639-3317 or 603-228-3300 and one of our agents will be happy to assist you.